Terms and Conditions for Removal Services
Welcome to our Removal Services. Please read the following Terms and Conditions carefully before utilizing our services. By engaging with us, you agree to comply with and be bound by these terms.
Service Overview
Our removal services specialize in relocating personal belongings and office equipment efficiently and safely. We handle everything from packing and loading to transportation and unloading, ensuring a seamless transition to your new location.
User Obligations
Booking and Scheduling
- Advance Notice: Clients must schedule their removal at least two weeks in advance.
- Accurate Information: Provide precise details about the items to be moved, including size and quantity.
- Availability: Ensure availability on the agreed-upon dates and times.
Preparing for Removal
- Packing: Items must be properly packed and labeled before the removal day.
- Accessibility: Ensure that access points (doors, elevators) are clear for movers.
- Valuables: Remove or secure valuable items to prevent loss or damage.
Payment Terms
Payment must be completed as per the agreed schedule. We accept various forms of payment, including credit cards, bank transfers, and cash. Any additional services or unexpected costs will be communicated and require approval before proceeding.
Cancellation Policy
Clients may cancel their booking up to 48 hours before the scheduled removal without incurring any fees. Cancellations made within 48 hours of the removal date may be subject to a cancellation fee equivalent to 50% of the service cost.
Liability and Insurance
While we take utmost care to handle all items securely, clients are encouraged to insure valuable or fragile items separately. Our standard liability covers damages up to a specified amount, and additional coverage can be arranged upon request.
Dispute Resolution
In the event of any disputes, clients should contact our customer service team within 7 days of the service completion. We aim to resolve issues amicably and promptly through mediation or other mutually agreeable methods.
Privacy Policy
We are committed to protecting your privacy. All personal information provided is used solely for the purpose of facilitating the removal services and will not be shared with third parties without explicit consent.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes via email or through our official website. Continued use of our services after such changes constitutes acceptance of the new terms.
By choosing our removal services, you agree to these Terms and Conditions and acknowledge that you have read and understood them in their entirety.