Accessibility statement — Removal Services

This accessibility statement explains how our removal services and moving support in the local removal services area meet accessibility standards. Our removal company aims to provide an inclusive experience for all customers using both our online content and in-person moving services. We strive for clarity, usability, and equal access for people with diverse needs when booking removals or consulting our staff.

We follow the Web Content Accessibility Guidelines (WCAG 2.1) at the AA level to ensure our website and service information are perceivable, operable, understandable, and robust. Those standards guide our accessible moving pages, service descriptions, and interactive forms so people can find information about scheduling, packing, and transport without barriers.

Our digital content supports common assistive technologies. We test screen-reader compatibility across major screen readers and browsers to make sure key details about collection times, special requirements for bulky items, and payment options are announced correctly. We also provide clear headings, consistent navigation, and descriptive link text to help users locate removal-related information quickly.

Keyboard navigation is enabled throughout our booking flow and service pages to support users who cannot use a mouse. You can move through available service options, select pickup dates, and confirm special handling instructions using standard keyboard commands. We maintain visible focus indicators and logical tab order so everyone can complete tasks for removals and relocation planning.

To improve usability for customers with low vision or cognitive needs, we use readable fonts, sufficient color contrast, and scalable layouts. Our content for removals and local moving guidance is written in plain language and structured with headings and lists so that important details are easy to scan and understand. Where applicable, we provide alternatives to visual content and ensure video captions and transcripts are available.

We employ robust semantic markup and ARIA attributes where necessary so interactive components announce their status to assistive technologies. Our developers regularly audit accessible components of our removal booking system and undertake manual testing to complement automated checks.

If you encounter accessibility barriers with our removal service materials or need assistance completing an online booking for moving services, you can request alternative formats, or ask for help arranging an accessible in-person visit. We aim to respond to accessibility requests promptly and to provide reasonable accommodations to support safe and inclusive removals.

We welcome reports of problems and suggestions for improvement. When reporting an issue related to accessibility on removal information pages, please include details about the specific page, the assistive technology you use, and the steps to reproduce the problem so we can investigate and address it effectively. Our accessibility process is documented and includes remediation timelines.

Our commitment to continuous improvement involves periodic reviews aligned with WCAG 2.1 AA and training for staff on inclusive customer service during collections, packing, and delivery. We use customer-centered design principles to refine the online booking experience for removals and to ensure our in-person moving teams understand how to support a range of access needs.